Reference

How lxgroup web Handles Your Personal Data

Q: Can I request a copy of all data lxgroup web holds about me?

Yes. Send your data access request to privacy@lxgroupweb.best or raise it through live chat. After we verify your identity, we deliver a complete data export to your registered email address within 72 hours of confirming the request.

Q: How do I ask lxgroup web to delete my personal data?

Submit a deletion request via email at privacy@lxgroupweb.best or through the live chat channel. We will verify your identity through a two-step check and confirm deletion in writing once the process is complete, typically within five business days.

At lxgroup web, your personal data is collected only for what we need to operate your account, process deposits via DANA, OVO, GoPay and QRIS, and deliver support…

Data collected only for account operationDANA, OVO, GoPay & QRIS payment data handled securelyYour right to access or delete dataIndonesia-specific data handling24/7 privacy contact channel

Explore the Lobby Read FAQ

What Data We Collect and Why

lxgroup web Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account at lxgroup web, we collect your name, email address, and the payment method details you use — whether that is DANA, OVO, GoPay or QRIS. We also record device identifiers and session logs to keep your account secure and to detect

1
unusual activity. Transaction records linked to your QRIS or OVO deposits are retained for the period required by applicable financial regulations, which depends on local law. We do not sell your personal information to third parties. Any data shared with payment processors like GoPay or DANA
2
is limited strictly to what those processors need to complete your transaction.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is stored, want to request a copy of your account information, or need to report a concern…

HOW WE PROTECT YOUR ACCOUNT

Six Ways We Keep Your Data Safe

Data protection at lxgroup web is built into how the platform operates day-to-day — from the moment you make your first DANA deposit to the moment a withdrawal clears to your OVO…

Encrypted Data Storage

All personal and payment data — including DANA and OVO account references — is stored using AES-256 encryption. No plain-text personal records are held anywhere on our servers at any point after initial entry.

Cookie Controls

We use session cookies to keep your account logged in and analytics cookies to improve page load times. You can review and turn off non-essential cookies at any time through the cookie preference panel in your account settings.

Data Retention Limits

Account data is kept only for as long as your account is active or as required by applicable financial rules — which depends on local law. Once your account is closed and the retention period ends, your records are permanently deleted from our systems.

Payment Data Separation

GoPay and QRIS transaction data is processed by the respective payment providers under their own security standards. lxgroup web stores only a transaction reference number — never your full wallet credentials or PIN.

Account Access Logs

Every login to your account is logged with a timestamp, IP address and device fingerprint. If we detect a sign-in from an unrecognised device, we trigger an email alert to your registered address within 60 seconds.

Data Request Verification

Before we action any data access, correction or deletion request, we verify your identity through a two-step process — confirming your registered email and a one-time code sent to your mobile number linked to the account.

Frequently Asked Privacy Questions

Below are the questions we receive most often from Indonesian account holders about how their data is managed at lxgroup web. If your question is not covered here, our privacy team is available via live chat or email at any hour.

We collect your name, email address, mobile number and the payment method details you use, such as your DANA or OVO registered number. We also log your device type and session activity to protect your account from unauthorised access.

When you deposit via DANA or GoPay, your transaction is processed directly by those providers. We receive only a reference number confirming the transfer cleared — we never store your wallet PIN, password or full account credentials on our side.

Yes. Send your data access request to [email protected] or raise it through live chat. After we verify your identity, we deliver a complete data export to your registered email address within 72 hours of confirming the request.

Retention periods depend on local law and applicable financial regulations. Once the mandatory period ends, your personal records, transaction logs and device identifiers are permanently and irreversibly deleted from all our storage systems.

We do not sell your data. We share it only with payment processors — DANA, OVO, GoPay, QRIS — limited to what they need to complete your transaction, and with security partners who help us detect and prevent fraudulent account activity.

Submit a deletion request via email at [email protected] or through the live chat channel. We will verify your identity through a two-step check and confirm deletion in writing once the process is complete, typically within five business days.

We use essential session cookies to keep your account active and optional analytics cookies to improve site performance. You can review which cookies are active and turn off non-essential ones at any time through the cookie panel in your account settings.

How lxgroup web Handles Your Personal Data

Reach Our Privacy Team Directly

Six Ways We Keep Your Data Safe

Encrypted Data Storage

Cookie Controls

Data Retention Limits

Payment Data Separation

Account Access Logs

Data Request Verification

Frequently Asked Privacy Questions

01 What personal data does lxgroup web collect when I open an account?

02 How is my DANA or GoPay payment data handled?

03 Can I request a copy of all data lxgroup web holds about me?

04 How long does lxgroup web keep my account data after I close my account?

05 Does lxgroup web share my data with third parties?

06 How do I ask lxgroup web to delete my personal data?

07 What cookies does lxgroup web use and how can I control them?

Related Pages