Reference

Your Rights and Our Rules at lxgroup web

These Terms and Conditions form the binding agreement between you and lxgroup web the moment you open an account and access our lobby — covering everything from how…

Account Eligibility — depends on local lawPayments: DANA, OVO, GoPay, QRIS24/7 Support AccessAccount Security StandardsFair-Use Policy
lxgroup web Your Rights and Our Rules at lxgroup web
REACH OUR TEAM

How to Contact Us About These Terms

If any clause in these Terms and Conditions is unclear, or if you need to raise a formal concern about how they have been applied to…

Live Chat Start a live-chat session directly from your account dashboard at any hour.
Email Support Send a detailed message to our support address for formal terms inquiries.
WhatsApp Message our dedicated WhatsApp line for quick clarifications on account rules, payment eligibility under…
HOW WE UPHOLD THESE TERMS

Security, Data and Account Integrity Standards

Holding a lxgroup web account means your data, session activity and payment records are handled under a consistent set of internal controls.

Data Retention Policy

We retain your account data — including deposit history via DANA, OVO, GoPay and QRIS — for as long as your account is active, plus a statutory period afterward. You may request a full data export at any time through the account-settings page.

Cookie Use

Our site uses functional and analytics cookies to keep your session active and to monitor lobby performance. You can adjust cookie preferences in your browser settings, but some platform features depend on session cookies to work correctly.

Account Security

We protect your account with two-factor authentication and TLS encryption on every page. If we detect unusual login activity — such as a new device or an unrecognised IP address — we will hold the session and send a verification prompt to your registered email.

Payment Verification

Before processing a withdrawal to your linked DANA or OVO wallet, we cross-check the wallet owner's name against the name on your registered account. Mismatches are held and flagged to the compliance team within two hours.

Requesting Policy Changes

If you believe a term has been applied incorrectly to your account, you can file a formal dispute via email. Our compliance team reviews every submission and provides a written response within three business days.

Account Closure

You may close your account at any time by submitting a written request through live chat or email. We will process outstanding withdrawals to your nominated QRIS or GoPay account before deactivating your profile.

Frequently Asked Questions About Our Terms

The questions below reflect what account holders most commonly ask when reading through these Terms and Conditions for the first time. Each answer gives you the specific detail you need without redirecting you to a separate document.

The terms become binding the moment you complete the account-creation flow and confirm your email address. Using any lobby feature — including depositing via DANA or OVO — after that point confirms your acceptance of the current version.

We send a notification to your registered email at least seven days before any material change takes effect. You can also view the current version and its effective date at any time by navigating to the Terms page inside your account-settings panel.

The same core terms apply across Indonesia; however, access to certain features depends on local law. If a specific product or payment option such as QRIS is restricted in your area, the relevant clause will note that restriction.

Yes. Contact our support team via WhatsApp or email and provide your account username. We will send the version-stamped terms document that was active on your registration date within one business day.

We retain your transaction records — including all GoPay and QRIS payment history — for the statutory period required under Indonesian data-handling obligations. You may request a full export before or after closure via the account-settings data-request form.

Submit a written dispute through our email support channel, referencing the specific clause you believe was applied incorrectly. Our compliance team logs every submission and provides a written resolution within three business days of receipt.

Yes. Providing false identity information during registration, using payment wallets not registered in your name, or attempting to manipulate game outcomes are all grounds for immediate suspension as specified in the account-conduct section of these terms.